Missed Delivery. If you are not at the delivery address at the time of actual delivery, you will need to contact us in order coordinate with the carrier for either redelivery or to arrange for pick up of your box(es). Therefore, it is highly recommended that you have someone available to sign for flowers at the time of delivery.
Incorrect Address. Maison La Fleur is not responsible for delayed deliveries resulting from inaccurate information given such as incorrect delivery address, use of PO Box address, phone number, email address, etc. Such information is necessary in the event Maison La Fleur or the carrier need to contact you surrounding your delivery. We highly stress that you review your order following placement for delivery address accuracy.
Refused Acceptance. Maison La Fleur is not responsible for fresh cut flower orders where the recipient refuses to accept the product ordered. Flower orders represent custom cut product intended for the customer’s use.
Weather and Mother Nature Delays. In the event that there is a weather or mother nature delay and the carriers of your product cannot deliver, Maison La Fleur will not issue a refund for orders delivered outside of the time frame specified.